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Patient Experience Professional

Date posted Mar. 13, 2019 Job ID 13478 The Villages, Florida, United States Facility/Department The Villages Regional Hospital/Patient Care Administration Shift Full-Time, 8 hr day shift, 40.00 Schedule Full-Time Apply Apply Later

Patient Experience Professional:

Under the direction of the VP/Nursing Administration.  Serves as the daily contact for patients including following up on and resolving complaints from patients and visitors. Demonstrates a high degree of empathy and compassion. Promotes and demonstrates Central Florida Health. Maintains high degree of confidentiality empathy and compassion. Implements or coordinates the implementation of applicable policies and procedures. Ensures compliance with all federal, state and local laws and regulations. Assists in providing ongoing education around improving the patient experience.


Associates degree, preferred

High School /or GED, required

Who We Are:

Central Florida Health (CFH) is a locally owned and governed not-for-profit healthcare system and the largest, most comprehensive provider of healthcare services in the region. CFH provides services to Lake, Sumter, and Marion counties through inpatient acute hospital services at The Villages® Regional Hospital (TVRH) and Leesburg Regional Medical Center (LRMC), inpatient rehabilitation services at TVRH Rehabilitation Hospital, geriatric-psychiatry services at the LRMC Senior Behavioral Health Center and diagnostic laboratory services at several locations. As a premier healthcare provider, CFH takes pride in providing progressive, innovative technology, along with building strong relationships with patients, families, physicians and residents of the communities we serve. To learn more, visit

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